Responsibilities
Strategic
• Ensure Smooth Operations with all KPIs Met with Effective and Efficient Manpower & Route Management.
• Ensure Operation Manager & Team are following the right course & guide them as per the requirement of the project.
Operational
• Set KRAs to be Achieved & SOPs of both client and PPMS to be followed and ensure timely delivery of the agreed task
• Manpower and Route Management – Ensure Manpower on ground strength as per budget allocated; Controls Attrition & Absenteeism, achieve Call Efficiency, PJP Vs Actual Visit.
• Team training and evaluation
• Activity Management – Ensure Activity Implementation on time, Asset Implementation and Maintenance, Negotiation etc.
• Required to set target and achieve the target of Visibility, Promo & Availability Score
• On time & Accurate Market Reporting.
• Data accuracy and analytics.
• Onetime escalation of issues with suggested solutions to internal as well as external prospects
• Review operations with client and Reporting Manager.
• Ensure all HR/Admin and Accounts related SOP are followed
• In addition to above duties and functions any other assignment given by the management occasionally or on a daily basis is to be performed.
Skills Required
- Work standards
- Time management
- Team building
- Technical/Professional Knowledge
- Strong leadership skills with a proven ability to work with multiple priorities
- Well organized, highly systematic and process-oriented
- Deep desire to excel and implement best in class practices
- Client oriented and a good business partner